At Mangosteen (including its affiliates and subsidiaries, hereinafter referred to as "Mangosteen," "we," "us," or "our"), we strive to deliver exceptional service and experiences to our guests across our hotels and luxury residences worldwide. We value your business and your trust in providing you with a superior level of hospitality.

We recognize the importance of privacy for our guests. This Privacy Policy explains our practices regarding personal information we collect when you:

  • Visit or use our hotels, restaurants, bars, spas, salons, etc.
  • Access our website, mobile applications, or other online products and services.
  • Fill out a form and become a member of our loyalty programs.

This policy also describes:

  • The purposes for collecting personal information.
  • The parties we may share this information with.
  • The measures we take to protect the security of your data.
  • Your rights and choices regarding your personal information.
  • How to contact us with any privacy-related inquiries.

This Privacy Policy uses the following definitions:

  • Data: Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) we collect, receive, or process in connection with your use of our stores, website, and/or mobile application.
  • Cookies: Small files placed on your device by our website or mobile application when you visit or use certain features. Cookies allow a website or mobile application to remember your actions or preferences over time.
  • Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.

How We Collect Your Data
Mangosteen collects Data for various purposes outlined in this Privacy Notice. This Data includes, but is not limited to:

  • Contact Information: Name, email address, postal address, country, phone number, and similar contact details.
  • Financial Information:Payment instrument details, transaction information (including history, preferences, method, mode, and manner of payment), spending patterns or trends, and similar data.
  • Technical Information: Website, device, and mobile app usage information, Internet Protocol (IP) address, and similar information collected via automated means like cookies, pixels, and similar technologies. This may include information mandated by law enforcement agencies.
  • Product and Service Information:Your account membership number, registration information, program-specific information (when you request products or services directly from us or participate in marketing programs).
  • Reviews, Feedback, and Opinions: Your comments about our products, programs, and services.
  • Transaction Information: Transaction date, amount, history, and related details.
  • Other Information (which may include special category personal data): Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.

We collect Data in the following ways:

  • Information You Give Us: We receive and store any information you enter on our website or mobile application or provide us in any other way (e.g., at our outlets, stores, hotels, kiosks). Please refer to the section below titled "Data Shared by You" for more information.
  • Automatic Information We Collect: We use cookies, pixels, and similar technologies to receive and store specific information whenever you interact with us. Please refer to the section below titled "Data That is Collected Automatically" for more information.
  • Email Communications: We often receive a confirmation on hotelmangosteen@gmail.com
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