Mangosteen is committed to providing a seamless and enjoyable booking experience. However, we understand that unforeseen circumstances may arise, leading to the need for cancellations or refunds. Please review our cancellation and refund policy below:

Villa Bookings

Cancellation:

• If a cancellation is made more than 7 days before the check-in date, a full refund will be issued, minus a processing fee of [amount].
• If a cancellation is made between 48 Hours before the check-in date, a full refund will be issued, minus the processing fee.

No-Shows:

• If a guest fails to check in without prior notification, the full booking amount will be charged, and no refund will be issued.

No-Shows:

• If a guest fails to check in without prior notification, the full booking amount will be charged, and no refund will be issued.

Important Notes:

• Refunds will be processed within 7 business days of the cancellation request.
• Any refunds will be issued to the original payment method used for the booking.
• In the event of a force majeure event, such as a natural disaster or pandemic, Mangosteen may offer flexible cancellation or refund options.
• Please contact our customer support team for any questions or concerns regarding our cancellation and refund policy.